FREQUENTLY ASKED QUESTIONS
1. How do I get started?
It is EASY! Just click the subscription button and your YUMIBOX will be on the way!
2. What do I get?
Every month we will send you a box containing a bag of savory whole grain mix, a bag of breakfast oatmeal mix, a few healthy snacks, recipe cards to pair with the grain mix, and some reading materials that we think you might be interested. The flavor of the mixes changes each month to explore the delicious whole grains in our diet. Check here for our flavors.
3. Who’s behind YUMiBOX?
We are a team of nutritionists and chefs based in Montreal. We are passionate in making whole grains easy, interesting and delicious. Check here to know more!
1. Do I need to commit to anything after I subscribe?
NOT AT ALL! No commitment, no binding contracts, no fees for unsubscribing at anytime.
2. Can I cancel my subscription? How do I do that?
Yes, whenever you want! There is absolutely no binding contract when you subscribe and you can cancel at anytime you’d like. As long as you cancel your subscription before the 9th of each month, we will not bill you for that month! Just create an account and go to manage subscriptions to delete your order. If you just wanted to skip a few months or take a break, refer to question 4. You can start again at anytime!
3. I just cancelled my YUMiBOX, but received one in the mail! What happened?
Most likely this is because you did not cancel your subscription 6 days in advance from our shipping date (15th every month). In other words, you must cancel before the 9th of every month to ensure you do not get billed! If this was not the case, please email us at: email@example.com we will be sure to figure things out for you!
4. Can I skip a month if I go travel?
Absolutely! It’s easy too! If you have an account with us, simply login here and click Manage Subscription. Under the orders tab, you will see all your future shipment dates and the option to skip any month you’d like!
5. Can I get one box without the subscription?
Unfortunately, no. However, you can unsubscribe anytime! No questions asked, no fees charged. As long as you unsubscribe 6 days before our shipment date, we will not bill you.
6. Can I choose what flavor I want each month? What if I really like one?
Right now we have a set two flavors every month. Unfortunately you can not choose which flavor you want.
7. What if I want to buy a box as a gift for someone?
We are working hard on the gift card option for you to send to your loved ones. Stay tuned...
1. When will I be billed?
You are billed the day you first subscribe. Afterwards, you will be billed on the 10th of every month after you have received your first YUMiBOX. Don’t worry, we won’t bill you twice for the same box!
2. What are the payment methods you accept?
We accept Visa, Mastercard and American Express.
3. Can I return the box and get a refund?
For food safety reasons, we cannot accept YUMiBOX returns after it has been shipped out. However, If you had an issue with our products, please let us know at firstname.lastname@example.org. We will respond promptly and deal with the issue personally!
4. How do I change/update my credit card?
If you have an account with us, simply login here and click Manage Subscription. Under the Manage tab on the right hand side, you can view and edit your credit card information.
SHIPPING AND DELIVERY
1. How often do you ship?
We ship on the 15th of every month.
2. How much is shipping?
FREE! Shipping is included in the price you pay!
3. Where do you deliver to? Do you ship to U.S?
All across Canada. Currently we don’t ship to U.S.
4. How do I update my address?
If you have created an account, just login here and you can edit your address under Account Details and Addresses.
5. How do I track my order?
If you have an account with us, just login here and you can track your orders under your order number.
6. What if it gets delivered when I am not home?
A delivery attempt will be made at the door. If no one is available and there is a safe drop location (an appropriate safe place where the item is sheltered from the weather and not seen by passers-by), the item will be safe dropped. If safe drop is not possible, a delivery notice card will be left, and the item will be available for pickup at the designated post office.
1. How many servings in each bag?
There are 8 portions in each bag of YUMiGrains and YUMiOats.
2. How often should I eat it? Is it a diet plan?
You can have it anytime you want! We are not a diet plan. In average, you can enjoy 2 portions of savory mix and oatmeal mix each week. In addition, our YUMiGrains are NOT meal replacements! They simply replace your rice and potatoes for lunch and dinner. Be sure to pair with your favorite protein and vegetable sources for a balanced meal. You can check out our recipes for pairing suggestions from our nutrition experts and chefs.
3. Are your products gluten-free?
Our current production facility at McGill University’s industrial kitchen also handles wheat products, so we cannot guarantee we are gluten-free.
4. Are your products vegan/vegetarian?
Yes we are vegetarian! Although some of our product may contain dairy, most of them are vegan. Please check the ingredient list for details when you receive our monthly email for our new flavors.
5. Are your products allergen free? What do I do if I am allergic to an ingredient or have an aversion?
We do include nuts in some of our products. As well our current production facility at McGill University’s industrial kitchen is not an allergen-free facility. If you have allergies, please refer to our ingredients list of our new flavors sent to your email on the 1st of every month. You can decide to skip a month from there or write to us at email@example.com and we can arrange something for you.
6. How long can I store your products for?
3 months in your pantry.
1. What promotions do you have?
If you are our loyal customer, you will get many exciting promotions through email. Stay tuned….
We are working hard to build our referral program and will announce it when it is ready.
2. Do you have a corporate plan? I would like to get it for my colleagues/ employees.
Yes of course we do! Please email us for details: firstname.lastname@example.org
3. Who should I contact for PR inquiries?
We can’t wait to talk to you! Please email us: email@example.com